Last week my sister and brother-in-law came in town celebrating their wedding anniversary. They were staying at the Bellagio and enjoying many of the finer aspects of our city in celebration. One day, we decided to go downtown and visit Fremont Street. After checking out a few sites down there, they wanted to play poker as they are big fans from TV. We had spent several days at the Mirage, where the WPT event was going on, and my sister was excited to see many of the pros she had seen on TV. They have a regular home game, but neither had ever played live. I suggested the Golden Nugget as a place they could get their feet wet on a 2-4 hold 'em game.
Upon arrival at the room, we were greeted by a surly manager. He took our names on a list and we took a seat for our wait. As we waited, we witnessed this manager berate his brush verbally, tell one player out of earshot to "don't let the door hit him in the ass" (we all heard this as well as a few other people seated). My sister then got a business call on the cell phone and left the room. I discussed with my brother-in-law, the poor attitude of the supervisor and we both decided we would go across the street to the Horseshoe to play. I approached the desk and spoke to the manager, "Sir, you can take our names off the list, we are going to go elsewhere". He responded in a sharp tone, "Is there a problem?". I said, "No problem, sir, we just don't want to play".
We then went outside the poker room and my brother-in-law and I waited while my sister finished her business call. The poker manager saw us and rushed up to us and said, "you look like you have a problem, everybody has to wait, if you don't wait you can't play". I said, "Sir, we cannot play at this time, thank you." He then muttered, "whatever" and walked back in the room.
As a poker manager, I realize the importance of customer service and realize the etiquette in seating in the poker room. My companions were first time players and were truly taken aback by the rudeness of this gentleman. We went across the street and played at a 4-8 with a kill at the Horseshoe, I related my story to the supervisor there and thanked everyone for their hospitality.
This supervisor's name is Marc Ozarow and he was the poker manager on duty. Because of him, he left such a sour taste in my mouth, as well as embarrassed me in front of my visitors who were first time poker patrons, I will not step foot in the Golden Nugget and will not recommend patronizing their establishment to anyone who asks. I intend to forward my message to Tom Breitling and will let you know if there is a reply.
I am truly disappointed because I looked forward to meeting many of you and hope some of you will be able to stop by and say hi to me.
Upon arrival at the room, we were greeted by a surly manager. He took our names on a list and we took a seat for our wait. As we waited, we witnessed this manager berate his brush verbally, tell one player out of earshot to "don't let the door hit him in the ass" (we all heard this as well as a few other people seated). My sister then got a business call on the cell phone and left the room. I discussed with my brother-in-law, the poor attitude of the supervisor and we both decided we would go across the street to the Horseshoe to play. I approached the desk and spoke to the manager, "Sir, you can take our names off the list, we are going to go elsewhere". He responded in a sharp tone, "Is there a problem?". I said, "No problem, sir, we just don't want to play".
We then went outside the poker room and my brother-in-law and I waited while my sister finished her business call. The poker manager saw us and rushed up to us and said, "you look like you have a problem, everybody has to wait, if you don't wait you can't play". I said, "Sir, we cannot play at this time, thank you." He then muttered, "whatever" and walked back in the room.
As a poker manager, I realize the importance of customer service and realize the etiquette in seating in the poker room. My companions were first time players and were truly taken aback by the rudeness of this gentleman. We went across the street and played at a 4-8 with a kill at the Horseshoe, I related my story to the supervisor there and thanked everyone for their hospitality.
This supervisor's name is Marc Ozarow and he was the poker manager on duty. Because of him, he left such a sour taste in my mouth, as well as embarrassed me in front of my visitors who were first time poker patrons, I will not step foot in the Golden Nugget and will not recommend patronizing their establishment to anyone who asks. I intend to forward my message to Tom Breitling and will let you know if there is a reply.
I am truly disappointed because I looked forward to meeting many of you and hope some of you will be able to stop by and say hi to me.
